I love my pet insurance. They are quick to responding to me when I have questions. I love how I can just e-mail them and they e-mail right back. I just had a well apt. for my dog and I have the extra insurance for that and they sent the check right away. I was able to pay off the credit card with that check. It was great didn't have to break the bank. :o) I truly love this insurance and love how carring they are to me and my dog. Don't ever change.