My Border collie was diagnosed with epilepsy when he was 3 years old. I had read that "Payments under this insurance policy are limited to a maximum of $4,500 per incident and a maximum of $14,000 for each policy term." However when I began submitting claims for his epilepsy related treatment I received the following notice: "Our records indicate the Superior Plan offers a $168 benefit for treatment and $210 for testing for the diagnosis of epilepsy per policy term after meeting your $50 per incident deductible." I ended up paying the thousands of dollars out of pocket that my dog's epilepsy treatment required - VPI paid $168 worth of it per year. So the problem was not with one particular claim but that most of his epilepsy related treatment was not eligible for treatment and that the company was definitely not upfront in making this information clear in their plan description.