Our rescue puppy, Wrigley, was diagnosed with debilitating hip dysplasia before his first birthday. The vet recommended a femoral head ostectomy - a costly procedure. For peace of mind we decided to get pre-approval for the operation. Petplan responded quickly to the pre-approval request in the affirmative. It was one less consideration to be burdened with when we were already very worried about our pup. The surgery was a success and our claim was paid in short order. We even filed a subsequent claim shortly thereafter for vet bills related to this malady and that was paid even more quickly. Petplan has been one of the best, most cost-effective decisions we've made. We are very pleased with their level of service and ease of use of their website. Once we bought our second rescue pup, we immediately purchased coverage for him as well.