they make you feel like a bad pet parent if you don't do everything in and choose their wellness plan. much of it is unnecessary. I consider myself a very responsible dog owner, I feel like I was pressured into this unnecessary plan and regret doing it very much. I will make sure I visit often and pay nothing but my monthly dues and Get my money's worth. we will be best friends. the employees are wonderful. the plan and their prices are not worth it if you have a healthy dog and need basic annual very care. I've seen other comments online who have felt the same way. one comment that worried me most was the auto renew contract. I will do everything to prevent this from happening. Very unhappy. just say no.