Last week, my 6+ month puppy, Penny Lane, needed emergency vet services. In the midst of the chaos of trying to get her to the vet ASAP, I could barely even remember who Penny's insurance provider was, let alone did I remember to grab her policy info on the way running out the door. Luckily, to my amazement, when I calmed down long enough to retrieve the info and call...the team at Healthy Paws so was amazing. They were so helpful and told me exactly what I needed to do when we got to the vet and they faxed the information over. It has been one week since the incident and I have already received my reimbursement check. I am so thankful to the team for all of their assistance, and caring enough to check in on my pup. I am so happy I chose Penny to be insured by such a wonderful company. They are the best!