I have been a client of healthy paws for almost 2 years. My pup had an accident that required surgery. He had surgery on Wednesday, I submitted my claim on Thursday, it was approved on Friday and I had a check the following Tuesday. Amazing.
A customer service representative emailed me on Saturday to check up on how he was doing after surgery. I assumed it was just a a courtesty follow up, but I responded and received a very nice response back. It really made me feel like they were going above and beyond...and genuinely cared about my pup.
The customer service is outstanding. I highly recommend this company! I can't express what a relief it was to have healthy paws when my pup was hurt. I didn't have to worry about how much anything costs. I could just focus on him and what he needed and not how I was going to come up with the money for his surgery!