I recently had to deal with an illness on my 5 1/2 year old mutt. After a major surgery for what was thought to be a stomach issue, further testing revealed a brain tumor. Unfortunately, she had to be put down. The entire ordeal cost me upwards of $4200. In less than 2 weeks since filing my claims, Healthy Paws has reimbursed me $3600. They were quick, hassle free, and covered everything they said they would, up to and including euthanasia. I contacted them by phone at one point and their customer service couldn't have been better. I will be continuing to use their services.