Embrace handles my claims efficiently and compassionately without having to go over and over the grizzly details of what happened to my mini-man. They have a wonderful relationship with The Gene Poole Cat Clinic and communicate clearly and concisely what pertinent information that is required. I so appreciate their professionalism on both ends. The bottom line is, the love of my life, is re-cooperating nicely, and I couldn't have done it without the help of Embrace Pet Insurance. This is my second claim, and they've always reimbursed me within weeks of the incident. I give them a 10!!!