do not start a new policy with the same dog

Out of 10

i had insurance for 5+ years when the credit card that was used for monthly payment expired. i did not notice when VPI mailed me the notice(s) so i didnt find out the insurance had expired until a claim was denied. if i wanted insurance again i had to start a new policy. now everything i've made a claim for in the past is "pre-existing" - I'll be cancelling the policy. i know i should have noticed the credit card but after the length of time i was on time i would expect some accomodation could be made. i offered to pay for the months that were missed but that was not allowed.

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Claim Amount
Under $100

Belgian Shepherd Malinois

Age of Pet
Over 8 years

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