I just received my first renewal notice and was disappointed that my rate was increased more than 15 %. I understand why rates increase but feel Healthy Paws was deceptive in the assertions made on its website that premiums would only "slightly" increase on an annual basis.
When questioned, a customer service representative stated That they hope to keep premiums under 10% but had to raise them higher due to an unusual claims this year. I don't see how even a 10% increase can ever be considered slight.
I would recommend for claim handling, but with a caution about how expensive your policy will be one day.