Do what they say they will do

10
Out of 10

There was an error on the resolution of a claim for one of my dogs. I called, spoke with a rep, and the problem was resolved within an hour. I call that incredible service. They told me what they would do, and did it immediately. This is how you retain customers. I am very pleased with their desire to answer all questions and promptly.

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Injury/illness
Wellness
Claim Amount
$100 - $500
Breed

West Highland White Terrier

Age of Pet
Under a year

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