This company is great!!! A few months after getting a polict for our Rottweiler puppy we found out she had hip dysplacia in both hips! Gracie had a total hip replacement at 1the yr old and is doing great!!!! You would never know she had surgery! We still have to do the other hip. If we didn't have Pet Plan I don't know how we would have afforded the surgery. Within 2 weeks after the surgery we had a check from Pet Plan covering $4100 of the $5100 we spent to cover the bill!!!! They are great with all of my claims, calls and questions!!! I just added our new addition to the family, Bella our German Shepherd to our Pet Plan policy!!! I'm so grateful I chose this company, and I did lots of research into pet insurance!