Please know this is the first online review I have EVER written...and I conduct a tremendous amount of commerce online. I share this information because I'm hoping it will fortify my review.
I have been a customer of Healthy Paws since April 2011. I have a policy for both my German Shepherd (6) and Golden Retriever (7). Unfortunately, during the course of the last couple of years both dogs have had their fair share of illness and injury. My GSD has had two knee surgeries within the last six months! Had it not been for Healthy Paws I'm not sure I would have been able to provide them with the level of care that they've had. There is no doubt that the veterinary services both of my dogs have been afforded have significantly improved their quality of life, as well as extend their life. I owe this in large part to being a customer of Healthy Paws.
Literally, within a few days after faxing Healthy Paws a claim form I receive notice of reimbursement. Within a day or two after that I have a check in my mailbox. No exaggeration! And, to top it off, I receive emails from Healthy Paws checking up on my dogs to ensure they're doing OK! By the way, the reimbursement amounts are significant - knee surgery (TPLO to be specific) is over $5,000 per surgery, not including rehab therapy (which they also cover!!).
Customer service: A+
Return on Investment (your premium): A+
As far as I'm concerned if you have a dog (or cat) and you do not have a policy with Healthy Paws