I had been a customer of Banfield through Petsmart for over a decade on numerous pets and have sense then taken my business elsewhere. I had always experience positive interactions on both coasts, yet this fondness came to an end a few months ago, after one of my dogs passed and Banfield has still been requesting that I payoff the term of my agreement. Seriously? How dare Banfield. I have literally spent $10k plus with both organizations and have sense taken my business elsewhere. Is this a sign of the times?