Our Black Lab Mixed-Breed dog had a fatty growth on his neck that needed to be removed. After the surgery, we scanned in the documents and emailed them to Healthy Paws. We originally sent all of the claims and the medical history as a single document and this seemed to cause some problems. Once we scanned each claim as separate documents, the claims were quickly processed and paid. The company did an excellent job communicating with us and keeping us updated on the status of our claims. I would recommend this company to anyone that has a dog, especially one that is problem to health problems.