claim denied

Out of 10

I have paid for my 2 cats for over a year now. I finally had to take my cat into the hospital $4,000 thinking he was covered. However he had not gotten his annual check up this past year (before I signed up for petplan) therefore the claim was denied. (Supposedly it is in their policy). I wish they had denied my application a year ago or at least informed me so I knew what I needed to do to get coverage.

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Claim Amount
Over $1000

Mixed Breed

Age of Pet
1 - 8

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Posted: 04/19/2014

they did inform you, through their policies, which you can read before you buy. You didn't read it, and now you're upset. Advice for the future, read everything!! Pet's Best has better customer service by far, as does Trupanion (my friend assures me). I have Pet Plan but am probably going to go with someone else after my horrible customer service experiences with them.