After almost losing my dog Sadie 3X I realized VPI was a smart choice in insurances. My dog had bladders stones twice and a kidney removed she was only 4 and is a part of our family. The cost of the surgeries were in the thousands and if not for VPI I don't know what we would have done. VPI covered parts of the surgeries and was a huge relief knowing how great they handle their claims and reimbursements. I would highly reccomend this company. And all the customers service reps I have talked to have been nothing but helpful and friendly!