excellent customer service very pleased

10
Out of 10

I recently submitted a claim that required further investigation and was very please with the customer service I recieved from Heather. She explained petplan contacted my vet for additional documentation and gave me personal follow-up calls once to provide an update on the status of my claim and again to confirm the documents were recieved. Heather was polite and professional which made me feel valued as a customer. I highly recommend petplan as a insurance provider.

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Injury/illness
impacted tooth
Claim Amount
$100 - $500
Breed

Mixed Breed

Age of Pet
1 - 8

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