We have two dogs. Both on the insurance plan. Both dogs have been terrified to go into the examining rooms at our local Banfield Hospital since day one. On our first puppy visit the vet assistant was showing us the proper way to trim the nails and on her fourth cut drew blood. Our puppy cried and bled for a while. The next time they took our dog to their back room because we asked the vet to clip her nails (extra fee) - when our dog returned she was visibly shaken up and we were told that she wet herself during the nail cutting process. Our most recent visit was on an emergency basis. Our puppy had an allergic reaction to a bee sting. He is still shaken up from his vet visit. My husband had to physically take him into the exam room. He did not want to go in - he was terrified. We just don't feel these staffers give our pets the extra attention needed and we will not continue to torture our animals by forcing them to see these hospital employees just because we're forced to continue to pay the monthly insurance fee. We have lost faith in this hospital and will find a new vet - hopefully one where are dogs are more comfortable and at ease.