Max was diagnosed on 9/20/12. Those who are familiar with this illness know that it changes the lives of the owner and the pet forever. He lived through the critical 48 hours and Max is one of the lucky ones so far. He is still here after 2 weeks. It's known for being one of the scariest and also one of the most expensive diagnosis' a pet can have and Max will fight it for life.I faxed the first claim (including Max's clinical history) on 9/24-received a confirmation e-mail same day. Rec'd the explanation of benefit letter with amount of reimbursement (accurate to the penny)on 10/1. The check arrived on 10/5. Faxed the second claim on 10/2-again, same day confirmation; EOB letter SAME DAY and received the check on 10/6. Faxed the third claim yesterday on a Sunday-thinking I would get a jump on Monday, but THEY WORK ON SUNDAY. Rec'd the EOB letter Sunday evening.
Don't hesitate- this is the best insurance by far. I'm telling everyone who will listen! Just a great company-which has helped get us through this. I honestly don't know what we would have done without them.