Our Boxer Mia was in deep trouble. She couldn't hold anything down and had diahhria bad. We got her in to the vet pront when we realized her condition could not get much worse. They operated hours after diagnosing a blocked intestine. The following monday I filled out the appropriate forms and passed them on to our vet clinic. The attending Vet processed the forms immediately and faxed them to Trupanion. We recieved a confirmation of submittal the same day and a follow-up three says later. Within 10 days we recieved a cheque in the mail and the file was closed. The timely resolution to our claim was appreciated, especially during the Christmas holiday season. I have no regrets going with Trupanion as they have delivered what the policy covered.