Our first pet puppy Winifred had to be rushed to the emergency room. We were nervous and did not know what was wrong with her mouth. The vet generated a $3,000 estimate of all the procedures they might need to perform. We called Healthy Paws and they quickly had the vet fax over the estimate. Within minutes they called us back with approval! After a few hours the vet found a foxtail burr lodged on her throat. During that time Healthy Paws was readily available to answer any questions we had.