Our 18 month old cat suddenly became listless and was having a problem with her hindquarters. As a result, we immediately took her to our vet for a series of tests. It was such a relief to know we had coverage for our two little cats even though we had never used it before.
To my surprise & relief, not only did Healthy Paws promptly process all claims within days - but they paid us within a week. The emails from their company not only were quick & informative, but showed caring & compassion. It's obvious to me that the staff at Health Paws are also pet parents who love their animals as much as we do.
I am absoutely thrilled with their customer service!