As most state this could be considered a scam. The visits nearly always cost extra. They also randomly charged me an extra 20 dollars on my payment saying that the funds weren't in my bank. Yet my bank shows no record of this. The vets in our specirfic location were not animal friendly. We have small kitten i dont think its necissary for two vets to forcefully hold him down while giving him vacinations. Many times i have seen vets give my animals vacinations without the animal even knowing it happened. I could really go on and on about the bad experience but everyone will decide for themselves. My personal opinion is see a good vet a spend the money. Although it seems like more, it will be cheaper in the long run, rather than being caught up in the net.