I have been a customer of Pets Best for the past 3 years and had never submitted a claim before. When my dog wasn't himself the other day I took him to the vet to make sure he was okay. They ran some tests which came back good, but it was apparent that he had eaten something that made him very ill. When it came time to submit my claim, I called Pets Best with some questions and their customer service was terrific! They answered all my questions and made me feel better about the entire experience. I would recommend Pets Best to all pet owners!