This place is horrible. My dog was completely healthy and full of life. He went in and came out sick. On his first visit we signed up for the $50 plan. Soon after leaving Banfield he became sick, took him back. and apparently he had cancer. He died within a couple days of receiving treatment. A week later I call to cancel the plan. I CAN'T cancel a plan for a deceased pet. Although I only started the plan up a week before, and although the pet was deceased, I'd have to continue paying every month for a year for a pet I don't have. These people are robbers! They don't care about pets or their owners, they just care about collecting their $$.