Out of 10

This place is horrible. My dog was completely healthy and full of life. He went in and came out sick. On his first visit we signed up for the $50 plan. Soon after leaving Banfield he became sick, took him back. and apparently he had cancer. He died within a couple days of receiving treatment. A week later I call to cancel the plan. I CAN'T cancel a plan for a deceased pet. Although I only started the plan up a week before, and although the pet was deceased, I'd have to continue paying every month for a year for a pet I don't have. These people are robbers! They don't care about pets or their owners, they just care about collecting their $$.

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Claim Amount
$100 - $500

Yorkshire Terrier

Age of Pet
1 - 8

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Posted: 04/28/2014

I totally agree with you. They are a money sucking company taht do NOT care about your pet or you.
They convinced me that my 6 month old puppy needed her teeth pulled and charged me $400 dollars on TOP of the plan I was paying and I went to another vet who said her teeth would have fallen out naturally within the month. I would love to sue them for all they have and refund everyone.

Every dog that comes out of there I hear people complaining. They are NOT gentle with the animals and the docs. are inexperienced.

I'm sorry for your loss.