I had never had pet health insurance with my previous dog, but after I adopted my 8 wk old yorkie puppy, I decided I would look into it. After reading all of the reviews on Healthy Paws, it sounded like the best. I had no idea that at 16 wks of age, my puppy would be diagnosed with a congenital heart defect which would require surgery in order for her to have a happy and healthy life. For me there was no question that she would have surgery and the best care in order to fix her heart. Healthy Paws was the absolute best through the entire process. Not only did they process my claims very quickly, from the diagnostic echocardiogram, to the surgery itself, they always asked how Zoe was doing in her recovery. They genuinely care about her and that means a lot to me. They are the best and I know I made the right decision in choosing Healthy Paws, and would highly recommend them to anyone looking for health insurance for their pet(s).