My dog has had Embrace insurance for about three years now, and I haven't had a claim up 'til now. I felt like it was taken care of quickly, despite their warnings that they were backed up at the time, and everything was very smooth. I didn't feel like I had to jump through too many hoops, the claim process was relatively painless, and the reimbursements came through as promised. No surprises when it came to the deductible, co-pay, or what was covered. Very happy with my first claim experience.