Incredible Service

Out of 10

We are so grateful to have insurance on both of our dogs. One dog has never needed it (thankfully). However, we have had to use it far too much with our other dog. That being said, the service has been incredible. It is easy to make a claim. They are fast with confirming received claims, and letting you know how much is covered, and then sending the checks. Also, the few times I've talked to someone on the phone they have been very kind and helpful.

Did you find this review helpful?
anaphylactic reaction
Claim Amount
Over $1000

Boston Terrier

Age of Pet
1 - 8

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Posted: 10/16/2012

Actually I am commenting on all of these reviews, I am totally disgusted with Trupanion, my puppies both have had a parasite infection and each time I made a claim on bills over $300 a $ 250 deductible has been applied. Therefore I get basically $50 I have a new claim just processed for $333.00 and I am being sent back $38.50 this is absurd. A deductible should be a one time fee applied not each time a claim is made. I have canceled this insurance today