Paperwork Confusion

6
Out of 10

I have been paid for this claim but I feel the communication between people at Embrace is a little fractured. I sent all of the appropriate paperwork on this claim probably 5 times until they emailed me back asking for it again. Also, it seems that I had a claim when they're trying to implement a new claims system and it took a month. Aside from that, the paid as expected.

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Injury/illness
Paraparesis
Claim Amount
$100 - $500
Breed

Mixed Breed

Age of Pet
1 - 8

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