My 11 year old retriever mix Sam tore the ACL in his knee. This is my first claim through the Petplan insurance I took out on him about 5 years ago. My vet's office filled out the forms and sent them in and I wondered how long this would take and if I would be fighting to get my claim paid. I called about a week later and spoke with my claims adjuster Amy Bellingrath who was a joy to deal with. She told me I would receive paperwork in the mail in about a week. Sure enough what I thought would be forms was in fact two checks paying my claim. I was thrilled at how fast and easy the process was, I would highly recommend Petplan to anyone looking for a hassle free way to care of your pet's insurance needs.