If only there was a company that insured humans with the same dedication and fairness as Healthy Paws insures animals. I've had a wonderful experience so far. I only had one issue, when the reimbursement I was due to receive was smaller than expected. The staff at Healthy Paws didn't try to tell me I was wrong, or to "deal with it," or that I didn't have a clear understanding of the policy, as most insurance companies would do. Instead, they pleasantly informed me they would look into it immediately. I got a call back 15 minutes later informing me there had been a minor clerical error that had accidentally classified part of my cat's procedure in the uncovered "exam fee" category. They fixed it immediately, apologized for the mistake and adjusted my reimbursement. The whole thing took 20 minutes to correct, and I was only on the phone for about 5 minutes of it. Really awesome experience from a thoroughly good company. I have been with Healthy Paws for about a year now and have no complaints, and I think things will continue that way.