My two bouncy boxer boys have been covered under VPI since the day they came home. We are all too aware of how expensive things get when our beloved friends get sick or injured. We love our vet, and would never have considered changing the place we take out pets, with VPI, we didn't have that worry. Our boys are covered to see the vet twice a year, which we take full advantage of, I get a break on the cost of the heartworm medication and the yearly shots. One vist to the vet for my boys on a regular check-up is an easy 150 bucks, its great that I get most of that money back. My boys are getting older, so now is the time I need coverage for them the most. One of my boys has already had a tumor removed and a biopsy done. I got most of that money back as well. The premiums are affordable, but I have had them enrolled since they were 2 months old. I have never had the need to find another provider. Customer service is top notch, the claims process is quick, easy and automated. Checks come back to me in a reasonable amount of time. Generally from claim to check is 2 weeks. When these guys cross the bridge, you can bet the next furry friends we bring into the home will also be covered by VPI.