Beware of the Increase After Only One Year

Out of 10

We have paid for our Trupanion insurance for one year on our two puppies who are staggered in age. As soon as the first puppy turned one-year-of age, Trupanion raised the premium on one puppy from $42 per month to $54 per month. I assume the second puppy will receive an increase in a couple months which will cost $104 ($50 deductible)per month for puppies only one-year of age. I am unsure that this is worth the long term commitment of $1,248 per year for ten years down the road when dogs will need the insurance. We had a claim when our puppy was stung by an insect and had a swollen nose. Apparently that drove our $84 per month payment to become not enough for Trupanion...but it was enough for me.

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Skin problem

Claim Amount
$100 - $500

Miniature Dachshund

Age of Pet
1 - 8

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Posted: 09/07/2012

Hi April-
I wanted to explain a little bit more about this premium adjustment. Our premiums are priced based on the average pet of your situation, taking into account four factors: breed, age at enrollment, chosen deductible, and geographical location. For example, my dog’s premium is based on the average cost of a Great Dane enrolled as a puppy in Seattle with $0 deductible. When you see an increase in your premium, it is a reflection that the average pet like yours is experiencing an increase in the cost of their vet care. This change in the cost of care could be contributed to things like more advanced technology being used, emergency and specialist clinics being more widely used, people being willing to spend more at the vet, or pets experiencing more health problems.

Premium adjustments are never tied to your individual claims experience, but to the broad experience of pets like yours. By our values, we do not punish a pet owner with higher rates just because they had an unlucky pet and filed lots of claims – this is not something for which the pet owner can plan. We are the only provider to offer 90% actual coverage with no payout limits. This option has greatly benefited many pet owners and in order to keep offering this type of service, we must keep in line with the average cost of each pet by adjusting premiums accordingly. Our CEO, Darryl Rawlings, does a good job explaining pricing in this video –

Posted: 09/13/2012

Stacy, please change your website to reflect this, otherwise your website is a deceptive sales practice.
From your website. Nothing about "Pets Like Yours" based

What will cause your premiums to change:

Veterinary inflation: Occasionally, veterinary costs (fees per service) increase with inflation. Your premiums may be adjusted to reflect the inflation of veterinary costs.

Increase in scope of treatments available for veterinary care: As veterinary technology and procedures advance, more treatment options become available to pet owners. As a result, the number of services provided per pet tends to increase over time. Premiums will reflect these increases in 'fees' and 'new technology/additional services' of veterinary care.

Although you may see premium increases due to these two factors, your premium is still in the age group at which you enrolled your pet. For example, if you enroll your pet at two years old, your premium will always be based on a 2-year-old pet for the life of your policy. If you saw a premium increase three years later when your pet is 5 years old, you would still see that you would be paying less than you would if you enrolled your pet at its current age.