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Out of 10

My dog drank stagnany water before I could stop her. A well meaning store owner placed a bowl of water in the sun and she got to it before I could stop her. That was our first time visiting my sister with her and we were talking and it was too late. She didn't feel well so I took her to the Vet. She was put on ID canned food. She seemed to like it so I asked if I could keep her on it. The Vet agreed so I did. I then learned of the dry food at Petco that has the same ingredients so I switched to that. I purchased some canned food a few months later from the Vet because I knew my dog liked it. Shortly after my pet developed Struvite stones in her bladder and required surgery. I checked with VPI and they said it was covered. Once I put the claim in, they denied it stating that by purchasing the canned food put my dog in a pre-existing condition time frame so they denied paying the $900 that said they would pay. The Vet wrote a letter explaining that the surgery had nothing to do with my pets sensitive stomach resulting from drinking that stagnant water. I am currently shopping for another company that shows evidence of integrity. In my view, there was no integrity in this situation on the part of VPI

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Claim Amount
Over $1000

Miniature Schnauzer

Age of Pet
1 - 8

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