We first considered purchasing medical coverage for our new puppy almost a year ago. Initially, we thought the cost may not be a wise investment - and we were skeptical of any claims processes, should we actually need to utilize the coverage. We can now say with confidence, the decision to purchase coverage from Healthy Paws Pet Insurance is one we will not regret. Earlier this year our puppy had multiple episodes of gastritis/gastroenteritis - which resulted with loose bowels, vomiting, and subsequent treatment for dehydration. Due to the reoccurring nature of these incidents, we believed he may have ingested a foreign object that may have become an obstruction. Analysis of these issues required multiple trips to different veterinarians over the course of a couple months. Once claim forms and associated documentation was submitted to Healthy Paws for reimbursement, the thoughtful staff promptly processed the paperwork and provided clear and personal communication throughout the process. The claims process was straightforward – and offered several options (mail, fax, e-mail) for transmitting information. The ONLY improvement I could suggest/recommend for Healthy Paws is to allow larger file attachments (currently 5MB) for e-mailed claim form documentation. We will certainly continue our coverage - and will not hesitate to recommend the services of Healthy Paws Pet Insurance to our friends and family in the future.