We have had Healthy Paws insurance for our <2-year-old Yorkie/Bichon mix, but never had the occasion to use it (luckily) until about 2 weeks ago. Olive had some vomiting over the course of a couple days, and a vet visit and diagnostics ran up a quick $600 bill. The vet's office did the legwork with the claim, and we received an email about a week later saying my claim had been processed and they'd be sending a check.
At this point, I was very happy. However, they REALLY sealed the deal when I received a personal email asking how Olive was doing after her "tummy troubles". It was obviously a personally-written email from a human, and they even asked for a picture, which I was only too happy to provide. I got a very nice email in return within a few hours. I couldn't be happier with Healthy Paws.