We have Pet Plan insurance on our German Shepherd, Connor, and our Labrador Retriever, Roger. On 12/10/2012, Connor bloated. We rushed him to surgery with this life-threatening illness late that night.
I filed the initial claim paperwork on Dec. 12. It was an easy process. Simply log-in to your online account, chose which pet you want to file on. The forms required for each claim are pre-populated with your pet's name and other information. You take the appropriate form to the treating vet and they fax the form, plus the dog's medical records and bills to PetPlan. I submitted the other form directly to PetPlan. They communicate with you by email if they need more information. Some of the initial billing paperwork was missing from the vet hospital so they initially denied my claim. It was fairly easy to fax them the additional pages they needed and they reopened the claim.To make a long story short, we received a check on Jan. 16, 2013 for $2,311.89. The original bill was $2,944.45. We have a $200 deductible and we were received a check for over $2,300. We are very pleased with this Pet Plan.
Compare this with our old company, Veterinary Pet Insurance (VPI). When our late Mastiff torn his ACL, the bill was about $3,200 and we received an insurance payment of just $800 from VPI.
I would highly recommend PetPlan insurance. We will never go back to our previous company.