Ear infection and itching skin

Out of 10

I have had VPI since our dog was a few months old and have always been happy with the way all claims were handled. the one i discribed happened last year. We had a few puppy incidents when she was a curious pup. All claims were taken care of in a reasonable length of time.

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Ear Problem

Skin problem

Claim Amount
$100 - $500

German Shepherd

Age of Pet
Over 8 years

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Posted: 02/11/2013

When I obtained VPI Insurance my Yorkie 2yrs old had had a previous ear infection. Several months later she had one under my current policy with VPI insurance and was denied saying previous condition. I was then told that if she went a length of time without having the infection that she could be reviewed and posibly the code could be removed. Well she went one year without having an infection but still they would not remove the code. VPI is not a company that keeps their word. I thought that was the reason to have insurance was to be reinbursed for sickness'. Not happy at all with VPI so I cancelled my policy.