We got Healthy Paws a short time after adopting our 8 week old puppy Bailey. Bailey is now almost 7 months, and we have had a few mishaps along the way, classic puppy! Thank God for Healthy Paws! When Bailey cut her paw really badly Healthy Paws handled the claim so quickly even our vet was surprised. And the customer service is amazing! They always email to check up on Bailey, and it doesn't seem forced at all...they really do care about our pup and it shows. I would recommend Healthy Paws to anyone!!