I have a Boxer, a Basset Hound and a cat who are all covered by VPI. I have only experienced professionalism and genuine caring for all of my pets from all VPI employees whom I have spoken with over the phone. My Basset experienced an abscessed tooth & had to have it extracted. I was 100% satisfied with VPIs reimbursement. Not only that, but a caring VPI employee called me to follow up on how Hank was doing during recovery. Now that is customer service! I feel all my pets are special in VPI's eyes. My only wish is that they offered coverage for horses as well! I will be a loyal member for as long as I have pets......That will be the duration of my life. Thanks VPI! Kudos & keep up the stellar work keeping animals healthy.