Chauncy has liver problems, every few months he has to get blood work to check his levels. I am very grateful for the way Pets Best has been. They have always been great in customer service and payment. I am very pleased to have chosen a great company. I purchased insurance in case of him running into the street little did I know that my rescue had problems. After discovering the CEO of company left another named company because he actually cared about our family members and didn't like how things were done at his previous job, he started his own. I am so glad he did.