My golden retriever had moist dematitis (hot spot) and otitis (ear infection)at the same time when we were away from home. I love that Embrace coverage applies to any vet. Although the reimbursement was a little slower than in the past, I was kept informed by e-mail so this was not a surprise. I appreciate a company like Embrace that is honest and communicates when there is any delay in processing claims. I received my check & even received a follow-up email to make sure I had received it. I love Embrace & highly recommend it. There is such piece of mind knowing that no matter where we go our dog is covered.