Even though all of my claims did not get paid, the response time was incredible. I faxed my claims in about 6pm one evening, and by 11am the next day, I had email alerts telling me the claims were being processed---by 2pm--my claims were processed--and within days, money was in my account. Again, not all of my claims were paid--but the quick response is truly a thing of beauty! Thank you, Pets Best!!!