"Policies"

4
Out of 10

I think this is a fairly good company, especially when if comes to my four legged kids. But, their policies are a little tight when it comes to other things. I had them cancel on me after my card was "declined", well they were the ONLY company out of a handful of other monthly auto-payments coming out of my account. They would not budge for me one bit even after telling them I had proof of my car being ok. THEN they wanted to charge me $20 card decline fee and another $17 for a new sign up fee. BUT, when I call to get my AAA discount it is only for new members. Well, if I am payng a "new fee", where is my discount??? And I added 3 dogs on top of my one that I already had. They are NOT losing ANY money with me... really disappointed....

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Injury/illness
Claim Amount
Under $100
Breed

Miniature Pinscher

Age of Pet
1 - 8

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