The first time or two I submitted a claim I was amazed at the speed the claim was processed and how fast I received my check! I remember driving home from my vet, and even before I got home I had received an email that the claim had been received and was being processed. I thought, this can't be the way it always is. It was just great timing. Two days ago I had to take my St. Bernard Gus in for an allergy panel of blood work because his ear infection won't go away. It cost me $557.90. I am self-employed and it could not have hit at a worse time, but I knew we needed to find out what was going on. The next day I received a notice the claim had been received and within hours a notice had been sent that the claim had been processed and a check in the amount of $486.81 was on its way! I could not believe it! I am so grateful I made the decision to go with Healthy Paws! I have never made a better decision in my life. Every chance I get I let people know about the company. Whenever I see my vet I show her my claims and how fast they are processed! She too has become a fan and let's everyone she cares for know about the company!