Waste of time company

Out of 10

It really annoys me that I wasted my time dealing with this company. After signing up with them my pet was diagnosed with IBS, this company then refused to process the claim because they determined that it was pre-existing since he had been examined previously to make sure he had not swallowed anything dangerous. So if your pet had a previous symptom for a disease and now they are diagnosed you are not covered because now it was a pre-existing condition. Don't waste your time with them.

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Claim Amount
$100 - $500

Mixed Breed

Age of Pet
1 - 8

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Posted: 05/08/2014

I'm reading a bunch of reviews because I'm trying to decide on which pet care insurance I'm going to choose. I'M BLOWN AWAY by the IGNORANCE of people who OBVIOUSLY have an interest in Healthy Paws and have given NASTY comments to people to feel that they've been treated wrong!!!!!!! SHAME ON YOU!!!! DISGUSTING WAY TO TREAT PAYING CUSTOMERS!!!!

Posted: 07/21/2012

It’s unfortunate when we receive a claim for a condition that is pre-existing. The Healthy Paws Customer Care & Claims team puts every effort into covering claims, but there are situations when a condition is clearly noted prior to enrollment.
In this situation, it was noted in Denali’s medical records that he had been vomiting since 6/2/12 with notes from his veterinarian stating this condition could be related to Addison’s, Irritable Bowel Disease (IBD) or a foreign body. Further diagnostic tests were recommended.

Shortly after this visit, Denali was enrolled on 6/5/12. Since the clinical signs and symptoms of the condition were noted prior to enrollment, it was outlined as pre-existing. Unfortunately, no pet insurance company covers pre-existing conditions.

We had several phone and email communications with Sandra to discuss our concerns. Since the policy was still within the 30-day trial period, we refunded her full premiums.

Thanks Sandra for sharing your review. We wish the best for you, Denali & Nashka.

Posted: 07/25/2012

In my opinion, it is unprofessional for a pet insurance company to divulge information from a pet's medical records in a public forum such as petinsurancereview.com. I have a Healthy Paws plan for my dog. If I wrote a negative review, I would respect your right to respond but would also expect that you would refrain from noting specific dates, names and doctor's notes in your explanation.
I am disappointed that you would think this is appropriate. You could have defended your company without noting specific dates, doctor's notes, or pet names.

Posted: 10/13/2012

Jamie, so you enrolled in insurance 3 days after your dog got sick, and you rate them a 1/10 because they didn't pay? Face it, you were trying to pull one over on them, and you got caught, and now you're upset that they defended themselves? Get real. Next time get insurance before your pet gets sick, not after.

Posted: 07/31/2013

In this case, the reviewer's comment is very unfair to the service provider and I would stand for the service provider to provide decent amount of details for existing and future clients. Without hearing the true story, I would not sign up for their insurance earlier today.