Cocoa is a very important part of my life and a few months ago while at daycare she suffered an eye injury that required specialist care. At the end of it all she made a full recovery and now it was time to submit my first claim. I called in to customer service with a couple of questions and the representative was extremely pleasant, helpful and knowledgeable. I followed the instructions from her and on the forms and submitted my claim. Shortly after, I received an e-mail confirming receipt and it seemed like a few days later a check was in the mail. I was pleased with the seamless process and would recommend PetPlan to any pet parent.