10/10 Exellent Service and Speedy Reimbursement

Out of 10

I chose Trupanion over several different providers for pet insurance due to several reasons. First being I got to choose the coverage I wanted for my pet. The policy has no cap on coverage limit and you can add coverage to the policy for different diseases that effect specific breeds i.e. hip displysia for large breed dogs. Me being the over analyser of everything I even made a spreadsheet comparing the different plans offered from other providers and all in all Trupanion came out ahead as being the most affordable choice for what I needed for my pet. We took our dog to the vet on Tuesday and biopsy done on Wednesay, filled out my portion of the claim form and gave it to the vets office to complete their portion on Friday. Got repsonses in my email stating that each claim was being processed that following Monday and by Friday got email approving the claims and how much reimbursement we will be receiving. Check arrived on Monday. It took Trupanion less than 10 days to process the claims and get our reimbursement in the mail. NOW THATS GREAT CUSTOMER SERVICE. We paid out $1700 in two days for our dog and was reimbursed almost $1100. I am so impressive with the customer service Trupanion provided I would recommend them to anyone and everyone that cares for their pets!

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Masticatory Muscle Myositis
Claim Amount
Over $1000

Golden Retriever

Age of Pet
1 - 8

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Posted: 07/27/2012

Hi Cindy,
Thanks for the great review! I'm looking into getting pet insurance and came across your review as I was doing my research. Glad to know that others check things out as thoroughly as I do (spreadsheets & all)!

I noticed that the amount you were reimbursed was less than 90% of the total charge. I understand that the exam fee isnt covered, but would you mind sharing what else wasn't covered? Thanks so much!