My dog was diagnosed with a mast cell tumor. No one wants to hear the word "cancer" associated with their beloved 4-legged friend. My dog had surgery to remove the tumor, and through this stressful time, I found Petplan to be a breath of fresh air. I called twice to speak to representatives with some questions. They were very friendly and knowledgeable of the coverage and reimbursement process. They truly cared about how my dog was doing and wished her well. Once they had all of the necessary paperwork from my vet's office, the approval process was relatively quick, and I received checks in the mail a few days following. My dog just had a second surgery for the same tumor to get clean margins, and I anticipate the reimbursement process will be just as simple. I highly recommend Petplan and will continue to be a loyal member of their family!